Privacy Policy

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Privacy Policy for JOYLRY

Effective Date: 12/12/24

At JOYLRY ("we", "our", "us"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, purchase our homemade jewelry, or interact with us in other ways.

By using our website https://www.joylry.ca , you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide you with a better shopping experience and to comply with our business obligations:

a. Personal Information:

When you make a purchase: We collect personal information such as your name, email address, billing address, shipping address, phone number, and payment information (e.g., credit card details or PayPal account information).

When you sign up for newsletters or promotions: We collect your email address for the purpose of sending you updates, promotions, or newsletters.

When you contact us: If you contact us with an inquiry, we may collect your name, email address, and message details to respond appropriately.

b. Non-Personal Information:

We may automatically collect certain non-personal information such as your IP address, browser type, operating system, pages viewed on our website, and referring website. This information helps us improve our website and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and complete your orders and transactions.

To communicate with you regarding your order, including order confirmation, shipping updates, and customer service inquiries.

To send you marketing communications, if you have opted in to receive them.

To improve our website, customer service, and overall shopping experience.

To comply with legal obligations, such as tax and record-keeping requirements.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with the following entities for the purposes outlined below:

Payment Processors: We use third-party payment processors (e.g., PayPal, Stripe) to securely handle your payment information. These processors are responsible for safeguarding your payment data and will have their own privacy policies.

Shipping Partners: To fulfill your orders, we may share your shipping address and contact details with shipping carriers (e.g., Canada Post, UPS).

Service Providers: We may share your information with third-party service providers (e.g., email marketing services, website hosting) who assist us in operating our business. These providers are bound by confidentiality agreements and are prohibited from using your information for other purposes.

Legal Requirements: We may disclose your information when required to do so by law, such as in response to a subpoena, court order, or other legal processes.

4. Data Security

We take the security of your personal information seriously. We use industry-standard security measures, including encryption, to protect your data during transmission. However, no method of transmitting or storing data is completely secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, analyze site usage, and provide a more personalized experience.

You can manage or disable cookies through your browser settings, but doing so may affect your ability to use some features of our website.

6. Your Rights

Under the Personal Information Protection Act (PIPA) in British Columbia, you have the right to:

Access and request a copy of the personal information we hold about you.

Correct any inaccuracies in your personal information.

Request that we delete your personal information, subject to certain legal restrictions.

To exercise these rights or for any questions regarding your personal information, please contact us at info@joylry.ca .

7. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these third-party websites. We encourage you to read the privacy policies of any external sites you visit.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

JOYLRY

Email: info@joylry.ca